Fast forward to the next day, my credit card had been charged and not refunded. I called the store after chatting with UPS Store customer service who told me the store had to handle the issue. I spoke to the same woman who I had dealt with the day before who, upon recognizing my voice, handed the phone to another man. He said that there was nothing he could do and that I needed to call UPS Store customer service. After trying to explain to him that they had told me to call the store he said, "Do not call us again. You are wasting our time," and then hung up on me.
If only I could have negative stars, because this place doesn't even deserve zero let alone one. Mind-bogglingly rude is the only way I can describe these people. Have had the same experience as the others here - rude, will NEVER provide a receipt, etc., etc. UPS should be embarrassed they allow this place to exist. And I won't use UPS because of it.
I had an emergency print job to fill a while back, very simple, only 20 standard letter B&W pages. I completed the order online and the store just flat out never filled the order. No calls, nothing. I made a complaint with UPS Store's head office after receiving a refund, it's very possible this franchise is a scam or a front for something else. There is a location in Basking Ridge that is worth the extra drive.
I agree w/earlier review that owners are "rude". Since I was already in Bernardsville, I stopped in to inquire about purchasing several boxes. The store layout has the boxes in the back of the store, which apparently is accessible to employees only. When I attempted to move towards the back of the store to evaluate the boxes, the owner barked at me to "wait behind the counter, and you will eventually be helped". I left and took my business to my usual Mendham store, where the owners (Chuck and Cindy) are always courteous and super helpful!
After I called (about 4 times until someone picked up the phone before it went to their voicemail) about an online printing order I had placed (hours earlier), I was told to just email them the documents instead.
If could have given negative stars, I would have. The people who run this store are the rudest people I have ever met.
I arrived at this UPS location shortly before their posted closing time of 6:30pm. I don't often like to bother people near closing time, but I had to work late and I had a pre-labeled package to simply drop off. I was told that I had to leave my package in the store, outside of their security gate (which was already shut). I was also told I could not have a drop off receipt, so I took my package and left. The gentleman behind the counter and a female employee were rude and flippant. I won't be stopping here again.
I then asked if they would have them done in time before they closed as it was due the next day and was given a non-answer, "maybe if the person comes in he might be able to finish it." After hearing that I asked them to cancel the order entirely as I would be going to Staples to have it done instead.
The Ups Store is a US Finance company based in Bernardsville, New Jersey. The Ups Store is located at 80 Morristown Rd Unit 3B, Bernardsville, NJ 07924, USA.
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